Why are we moving platforms?

Over the past three years there have been significant technological improvements made to both Cloud infrastructure and the systems we use to deliver business applications. We're constantly trying to improve our hosted services and remain up-to-date as the technology improves. This ensures that you (our customers) get the fastest, most secure and best possible experience when accessing your hosted business applications.

Over the past 8 months we have been building a brand-new platform which sits on top of some of the latest and greatest Cloud technologies that are available today. After extensive testing, we are now able to start migrating our customers across to the new platform.

What will the impact be to your business?

We have built the new platform from the ground up which means we will need your involvement to ensure there is no impact to your current processes as part of the move. We will be inviting you to perform acceptance testing on the new platform, as part of this process we will take a copy of your production database and set it up on the new Cloud5 environment and work through the user acceptance process with you, to ensure you are comfortable with the changes before the final migration takes place.

URL Changes

There will be changes to the current URL's you use to access your Cloud5 applications which are detailed below.

Current Citrix Portal: https://hcm.fusion5cloud.com --> New Citrix Portal: https://access.cloud5.com.au

Current EmpowerHR ESS: https://ess.fusion5cloud.com --> New EmpowerHR ESS: https://ess.cloud5.com.au

Current TimeFiler Login: https://timefiler.fusion5cloud.com --> New TimeFiler Login: https://timefiler.cloud5.com.au

We recommend that you get your IT department to add these new URL's to your "Trusted Sites" list to avoid any issues.

To give your users additional time to update their links a URL redirection can be setup on request for your ESS production site only. This will automatically take them to the new ESS site if they go to the old URL after the migration has been completed.

Citrix Changes

  • As we're upgrading our Citrix environment to the latest version there may also be a requirement for your users to upgrade their Citrix Receiver version. This only effects users who currently access applications via https://hcm.fusion5cloud.com such as EmpowerHR, MyWorkplace or Crystal Reports and doesn't affect any ESS users. Full requirements can be found at the bottom of this page.
  • New Citrix User Accounts will be created as part of the move, these will be provided during the user acceptance process. You will be able to log on using the same username that you currently use, however your password will be changed to meet our new password complexity requirements.

Project Timelines

An example of the common steps and associated timelines that will take place during the migration were included in the email communication that were sent out on 23/01/2017, you can find a copy of this email under Updates. Please let us know if you did not receive a copy of this email.

Additional Requirements

  • For EmpowerHR customers ONLY, there will be an additional requirement to upgrade EmpowerHR to Version 12 SP1 as part of the migration. This will be discussed in greater detail during the migration process and additional assistance will be provided.
  • If you have a customised file transfer to your internal network and/or third party provider, you will need to check with your IT department and ensure those firewalls will accept files from our new outgoing IP address which is: 118.127.78.94

What hosted applications does this move impact?

This migration will affect the following hosted applications:

  • EmpowerHR (Desktop, ESS and HRI)
  • MyWorkplace
  • Crystal Reports
  • TimeFiler

When will the new platform be ready to start migrations?

The first round of customer migrations will start from Wednesday 1st February 2017, there will be a 3-month period open for all migrations to be completed and all customers must be migrated by Sunday 30th April 2017. All customers will be contacted directly by the Cloud5 team who will work with you to confirm your migration dates and any specific testing requirements.

What are the new minimum requirements for the Citrix Receiver?

If you currently login to Citrix to access EmpowerHR, MyWorkplace or Crystal Reports you may be required to upgrade your Citrix Receiver to meet the new minimum requirements detailed below. Please pass these new requirements onto your IT department to confirm whether you will need to upgrade your Citrix Receiver. The following versions of the Citrix Receiver are supported:

Citrix Receiver for Windows 4.5, Citrix Receiver for Windows 4.4, Citrix Receiver for Windows 4.3, and Citrix Receiver for Windows 4.2.x

  • Windows 10 (32-bit and 64-bit editions)
    • Microsoft Edge
    • Internet Explorer 11
    • Google Chrome
    • Mozilla Firefox
  • Windows 8.1 (32-bit and 64-bit editions)
    • Internet Explorer 11 (32-bit mode)
    • Google Chrome
    • Mozilla Firefox
  • Windows 8 (32-bit and 64-bit editions)
    • Internet Explorer 10 (32-bit mode)
    • Google Chrome
    • Mozilla Firefox
  • Windows 7 Service Pack 1 (32-bit and 64-bit editions)
    • Internet Explorer 11, 10, 9, 8 (32-bit mode)
    • Google Chrome
    • Mozilla Firefox
  • Windows Embedded Standard 7 Service Pack 1 or Windows Thin PC
    • Internet Explorer 11, 10, 9, 8 (32-bit mode)

Citrix Receiver for Windows 4.0 and Citrix Receiver for Windows 3

  • Windows 8 (32-bit and 64-bit editions)
    • Internet Explorer 10 (32-bit mode)
    • Google Chrome
    • Mozilla Firefox
  • Windows 7 Service Pack 1 (32-bit and 64-bit editions)
    • Internet Explorer 11, 10, 9, 8 (32-bit mode)
    • Google Chrome
    • Mozilla Firefox
  • Windows Embedded Standard 7 Service Pack 1 and Windows Thin PC
    • Internet Explorer 11, 10, 9, 8 (32-bit mode)

Citrix Receiver for Mac 12.0, Citrix Receiver for Mac 11.8, and Citrix Receiver for Mac 11.7

  • Mac OS X 10.11 El Capitan
    • Safari 9
    • Google Chrome
    • Mozilla Firefox
  • Mac OS X 10.10 Yosemite
    • Safari 8
    • Google Chrome
    • Mozilla Firefox
  • Mac OS X 10.9 Mavericks
    • Safari 7
    • Google Chrome
    • Mozilla Firefox

Citrix Receiver for Linux 12.1 and Citrix Receiver for Linux 13.x

  • Ubuntu 12.04 (32-bit) and 14.04 LTS (32-bit)
    • Google Chrome
    • Mozilla Firefox